OUR RETURN POLICY
We want you to love our inspired accessories as much as we do! If for any reason you’re not completely happy with an item, please let us know and we will gladly exchange it or issue a store credit; refunds are not available on all items.
All you have to do is include a copy of the receipt/invoice/shipping package, please explain reason for exchange, and send us the item you wish to exchange.
You are responsible for the cost of return shipping, but we will send you a replacement for no additional shipping charge.
Please send items to:
Mure + Grand
371 Little Falls Road, Unit 3
Cedar Grove, NJ 07009
All eligible items can also be exchanged at any of our Mure + Grand retail locations.
Before exchanging any items, please note:
- Defective items must be reported within 10 days of receipt of your purchase.
- Eligible clothing items must be exchanged within 10 days of receipt of your purchase for exchange or store credit only, refunds are not accepted.
- Eligible jewelry and accessory items must be exchanged within 30 days of receipt of your purchase, for refund, exchange or store credit.
- Items must have original tickets and be in their original condition.
- Items that have been worn, laundered or altered in any way cannot be accepted.
- All sales are "final sale" on discounted, marked down or clearance items. Sale items cannot be exchanged, refunded and are not eligible for store credit.
- Bodysuits, swimwear, underwear, fragrance, and beauty products are "final sale" and cannot be exchanged, refunded and are not eligible for store credit unless the merchandise was found to be defective, and must be reported within 10 days.
- Gift cards cannot be returned, exchanged or redeemed for cash value. Lost or stolen gift cards will not be replaced.
- Please allow up to 15 business days to process an exchange.
- In order to help make the exchange process smoother, please retain a copy/proof of your return tracking information in case the items get lost in the mail. Any lost packages are not our responsibility.